Shipping & Delivery Policy

Note- This Store Policy should be read along with our Terms & Conditions, which govern your use of our website and services.

Order Processing & Dispatch

  • All orders are dispatched within a maximum of 7 business days from the date of purchase.

  • You will be notified once your order has been shipped.

Exchanges & Damaged Products

  • Exchanges are only accepted if the product is received in a broken or damaged condition.

  • Any such issue must be reported within 24 hours of receiving the product.

  • Please provide relevant images and order details while reporting the issue.

Order Cancellation

  • Cancellation requests are accepted strictly within 24 hours of placing the order.

  • Requests received after 24 hours will not be eligible for cancellation.

For detailed information regarding damaged items, manufacturing defects, replacements, and return eligibility, please read our Returns & Refund Policy.

Privacy Policy

1. Information We Collect

When you purchase from the iCRAFT store, we collect personal information required to complete your transaction, including:

  • Name

  • Address

  • Phone number

  • Email address

This information is used to process payments, fulfill orders, and provide customer support.

Email Marketing

With your permission, we may send you emails regarding:

  • New product launches

  • Store updates

  • Promotional offers

You can opt out of marketing communications at any time.

2. Consent

How We Obtain Consent

When you provide personal information to:

  • Complete a transaction

  • Verify your payment method

  • Place an order

  • Arrange delivery or returns

We assume your consent to collect and use that information for the specific purpose only.

If we request your information for secondary purposes (such as marketing), we will either:

  • Ask for your explicit consent, or

  • Provide you with an option to decline.

Withdrawal of Consent

You may withdraw your consent at any time by contacting us. Upon withdrawal, we will stop further collection, use, or disclosure of your information (unless legally required).

3. Disclosure of Information

We may disclose your personal information:

  • If required by law, or

  • If you violate our Terms of Service.

4. Third-Party Services

We may use third-party service providers (such as payment gateways and transaction processors) to facilitate our services.

  • These providers only collect, use, and disclose your information as necessary to perform their services.

  • Each third-party provider has its own privacy policies.

  • We encourage you to review their policies to understand how your information is handled.

Please note:

  • Some providers may operate in jurisdictions different from yours.

  • If you proceed with a transaction involving such providers, your information may be subject to the laws of those jurisdictions.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy no longer applies.

5. Security

We take reasonable precautions to protect your personal information. Our website uses Shopify’s built-in security features to safeguard transactions and data.

6. Cookies

We use cookies to:

  • Maintain user sessions

  • Enhance browsing experience

  • Show relevant product recommendations

Cookies are not used to personally identify you on other websites.

7. Age of Consent

By using this website, you confirm that:

  • You are at least the age of majority in your state or province of residence, or

  • You are the age of majority and have given consent for your minor dependents to use this site.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on the website.

If significant changes are made, we will notify you on this page so you remain informed about:

  • What information we collect

  • How we use it

  • Under what circumstances we disclose it

If our store is acquired or merged with another company, your information may be transferred to the new owners to ensure continuity of service.