Returns & Refund Policy

Eligibility for Returns

We do not accept returns unless the product has:

  • A manufacturing defect, or

  • Been damaged during transit

If your return is approved:

  • The return shipping cost will be covered by us.

  • A replacement will be provided.

Return Conditions

To be eligible for a return:

  • The item must be unused.

  • The product must be in the same condition as received.

  • The item must be returned in its original packaging.

Failure to meet these conditions may result in rejection of the return request.

Replacement Policy

  • Replacements are subject to stock availability.

  • If the product is unavailable, we will assist you with an alternative resolution.

How to Request a Return

To initiate a return:

  1. Contact us through the Contact Us form available on the Support or Home page.

  2. Alternatively, email us at returns@icrafthomedecor.com

  3. Please mention your order number and provide clear images (if applicable).

Our team will review your request and get in touch with you regarding the next steps.

Non-Returnable Items

The following items are not eligible for return:

  • Customized products

  • Commissioned or made-to-order items

This Returns & Refund Policy forms part of our overall Store Policy. Please read the terms carefully before initiating a return request.

Review our Terms & Conditions for website usage, pricing, and order acceptance rules.